# Tell us what you're actually trying to do.

Source: https://customlabs.io/contact/
Updated: 2026-08-07

Contact

# Tell us what you're actually trying to do.

The best briefs are short, specific, and a little too honest: the constraint, the deadline, the failure mode you're worried about. Tell us where your pilot is stuck and we'll write back with a real answer, not a sales sequence.

Proof, from real engagements

[$1.4M Undisclosed re-platform cost surfaced > “The demo was real. The production system behind it wasn't. Two weeks saved us from finding that out after close.” Partner, Growth Equity · A growth-equity firm](https://customlabs.io/case-studies/ai-diligence-flagged-replatform-cost/)[12% → 3% Field hallucination rate > “The difference wasn't a better model. It was finally being able to measure when the model was wrong.” Head of Clinical Operations · A mid-market healthtech](https://customlabs.io/case-studies/extraction-notebook-to-production/)[-41% Cost per resolved request > “We stopped negotiating from weakness. Switching providers is now a config change, not a project.” VP of Engineering · A Series B fintech](https://customlabs.io/case-studies/model-agnostic-routing-cut-inference-spend/)

New project brief No obligation

Prefer a guided walkthrough? Open the brief assistant →

Website

Name

Email

Company

Rough budget Select range Under $50k $50k – $150k $150k – $400k $400k+ Not sure yet

Your role Select role Founder / CEO CTO / VP Eng Product Engineering Operations Other

Company size Select size 1–10 11–50 51–200 201–1000 1000+

Timeline Select timeline ASAP This quarter Next quarter Just exploring

What are you trying to do?

Send brief → Every brief gets a reply.

What happens next

- 01We read your brief
- 02You get a considered reply
- 03A short call if it's a fit

A good brief covers

- 01The problem, in your words
- 02The constraint or deadline
- 03Your current stack & data
- 04What "working" looks like

Ownership terms

## You own every line.

Explicit handover terms, not fine print — this is what transfers to you when we're done.

- All source code transfers to you at handover.
- Infrastructure-as-code for the whole system transfers to you.
- The eval suite and tests transfer to you.
- Credentials and accounts we provision transfer to you.
- Documentation and runbooks transfer to you.
- No retainer required to keep it running.
- No kill-switch, no vendor lock-in — operate and extend it without us.