CustomLabs
Case studies

Engagements, and what they moved.

The problem we were brought in for, what we built, and the metric that changed, from real client engagements.

5 min read

A growth-equity firm

$1.4M Undisclosed re-platform cost surfaced

The AI-Native Target That Wasn't: A Two-Week Diligence

A growth-equity firm had a term sheet out on an 'AI-native' SaaS target. A two-week technical readiness assessment surfaced $1.4M of undisclosed re-platform cost and a vendor dependency that would triple at projected volume, and repriced the deal.

diligencereadinessdue-diligencearchitecture
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2 min read

A mid-market SaaS support platform

-38% Ticket escalation rate

Retrieval Pipeline That Actually Cut Support Load

A mid-market SaaS support platform replaced a keyword search widget with a tenant-isolated retrieval pipeline, cutting escalations and first-response time without a headcount increase.

retrievalsupportai-integrations
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