CustomLabs
Evaluation

Observability

Observability captures traces of every prompt, retrieval, tool call, and response for debugging.

It tracks quality, latency, and cost over time, beyond whether the request simply returned a 200.

Without it, a regression surfaces as a vague complaint that "the AI got worse," with no clear cause.

It is the operational counterpart to an eval suite: evals catch regressions before ship, this catches them after.

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Source: https://customlabs.io/glossary/observability/

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