CustomLabs
Cost & ops

Acceptance Rate

Acceptance rate is the share of an agent's proposed changes a human reviewer approves.

It measures whether the work is good enough to ship, not how much of it exists.

High proposal volume paired with a low acceptance rate is evidence of review load, not delivery.

Read it alongside which ticket types actually get routed to an agent in the first place.

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Source: https://customlabs.io/glossary/acceptance-rate/

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